All deposit and withdrawal transactions are processed automatically on Hotbit platform. The transaction confirmation process of bitcoins normally takes less than or a couple of hours. For all other ERC20 tokens, the transaction confirmation process normally takes a couple of minutes to less than 1 hour. Please pay attention that the exact time required for transaction confirmation process depends on the status of network congestion. Sometimes, the transaction confirmation process might take much longer than expected.
You can check your deposit and withdrawal record in “deposit history” and “withdrawal history” section. If you have any question, please send us an online support ticket and our customer service staff will contact you as soon as possible.